Ombudsman

-: Ombudsman

Our daily challenge is to make any contact you have with Grupo 8 a positive experience and one that satisfies your expectations. That’s what we work for every day.

For this reason Grupo 8 has created, pursuant to its quality certifications, an Ombudsman department, available to receive, answer and address all your complaints and suggestions, making sure they reach their respective business areas to be subsequently integrated into procedures for continued improvement.

In Grupo 8 your opinion is a very important way to make your experience with us ever more positive.

Complaints or suggestions can be submitted by completing and submitting the following form.

ALTERNATIVE DISPUTE RESOLUTION

-: In cases of disputes, the client can always go to a Alternative Dispute Resolution entity

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º – 1100-207 Lisboa
Phone: + 351 21 880 70 30 + 351 21 880 70 30 – Fax: + 351 21 880 70 38
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa
Campos de Campolide – 1099-032 Lisboa
Phone: + 351 21 384 74 84 + 351 21 384 74 84
E-mail: cniacc@unl.pt

More informations at Portal do Consumidor www.consumidor.pt

In Grupo 8 your opinion is a very important way to make your experience with us ever more positive. Complaints or suggestions can be submitted by completing and submitting the following form.

OMBUDSMAN

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